Returns & Exchanges
At Big Fig, we want you to sleep soundly knowing your investment is protected by our 120-night sleep trial and hassle-free return policy. If you find your mattress isn't the perfect fit for your home, we are here to assist with a simple return or exchange process.
Initiate Your Request
Contact our dedicated support team via email or phone within your 120-night trial period to start the return or exchange process.
Verify Your Purchase
Provide your order number and proof of purchase to our team so we can validate your eligibility and prepare your return documentation.
Schedule a Pickup
For large items like mattresses, we will coordinate with a local removal partner or charity to pick up the product directly from your home at no extra cost.
Receive Your Refund
Once the pickup is confirmed by our logistics partner, we will process a full refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing